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Carers for General Practice

Repeat Prescriptions

Please Note

Due to the Corona Virus Pandemic, we are asking patients to allow 72 hours for requesting repeat prescriptions. Thank you .

If you are on long-term medication you will be issued with a repeat prescription list to make re-ordering easier. It will be likely that you will be asked to see a doctor every few months so that your condition can be reviewed. You can re-order in any of the following ways:

  • By ticking the required items and placing the slip in the box at reception. Please let us have this slip at least 72 hours before you require the prescription.
  • By telephone by calling 01327 323900 option 2 for Towcester. This telephone line is open between 9.30am and 12.00 midday Monday to Friday. You are no longer able to leave a message.
    For Silverstone call 01327 857980. When Silverstone surgery is closed you will be redirected to Towcester surgery.
  • Online. You can book appointments and order repeat prescriptions via Systmonline. You will need to register for this service at reception to receive a user name and password. This is a very reliable way of ordering prescriptions and you will also be able to view your medication. Call the surgery and the receptionist will email you the details and user instructions. Give it a try! 

Ordering your Repeat Medication online.

Please note that once you have signed in to SystmOnline you will need to complete the following steps to order your repeat medication:

  1. Choose the Medication tab.
  2. Choose the Medication tab, again.
  3. Select the repeat medication you wish to order. Please note you will be unable to order medication that is not on your repeat list.
  4. Select the Continue tab
  5. Finally click on the Request Medication tab. Your medication request will be sent to our dispensary or prescription desk and processed for collection in 48 hours time.

SystmOnline.  Click here to access SystmOnline (will open a new window)

Electronic Prescription Service

We now use the Electronic Prescription Service (EPS).

With EPS you order your prescription in the usual way but you can collect your medication without the green paper prescription. Your prescription will be sent electronically instead.

To use this service you will need to nominate (Choose) which pharmacy you would like your prescription to be sent to. You can choose a pharmacy anywhere in England as long as they are ready for EPS (over 95%) are).

To nominate to use EPS please talk to your pharmacy or to the reception desk in the surgery.

Please be aware that not all medications can be prescribed electronically - the surgery or the pharmacy can advise you further.

For more information go to

Claim for prescription charge exemption certificate

If you suffer from certain medical conditions you are entitled to free NHS prescriptions. But you need an exemption certificate form FP92 from your Health Authority to say that you do not have to pay. Contact your surgery for further details.

Prescription Pre payment Certificate

You could save money by buying a Prescription Pre-payment Certificate (PPC)
Check whether you can get free prescription before filling in this form.

Patient Information Leaflet – Repeat Prescriptions


If you are on regular, long term medication and the doctor decides that you can get another supply of your medication without being seen each time, they will tell you and designate your medication as a 'repeat'. For most patients the normal supply is for 6 or 12 months (although this may vary with the type of medicine and at the doctor's discretion). You will be able to see how many times they want you to have the medication by looking at the white slip and the 'issues remaining'


Your doctor will usually give you your first prescription and it will have 2 parts:

The GREEN side is the actual prescription which you give to the pharmacist to obtain your medication.

The WHITE side is a list of your drugs that can be issued as a repeat. When you need more medication please mark only those items that you need by ticking the box next to each item. Please do not tick items that you do not need.

Take your white slip to the surgery and place in the box on the reception desk. Please allow 72 working hours excluding weekends and Bank Holidays before collection. Please make sure that you order your repeat medication in good time so that you do not run out. Please do not stock pile medication.

If you are unable to get to the surgery you may send in your prescription

  • by post with a stamped addressed envelope so that it may be returned to you
  • via our website at (you will need to register for this service)
  • by telephone to our dedicated prescription ordering line (you may need to leave a message if not manned)


Reception can give you a blank request form if you know the medication you require, or they can print you off another white slip if you are unsure of your medication. Please allow 72 working hours excluding weekends and Bank Holidays before collection.


If you have run out of medication and have been told that you should not stop your medication without consulting a doctor, a prescription can be issued urgently. However, this will depend on a doctor being available to sign the prescription. Therefore, please be patient with our staff as you may have to wait.

If the surgery is closed your usual pharmacy may be able to dispense a small Emergency Supply of your medication until you are able to see your doctor. (They may make a charge for this service).

Also, if your review date is overdue but you are unable to see the doctor before you run out, then you may request a repeat prescription, provided you make an appointment to see your doctor within 2 weeks of the request. Please keep these urgent requests to a minimum!


It is not always appropriate to put or to continue a medicine on repeat prescription. This may occur:

  • If the medication is a short course of medicine for an acute problem
  • Medications that are changing or not stable


If you have been to see a specialist, or been in hospital for any reason and your medication has changed, you may have been given a few days supply of your new medication by the hospital. This will allow you plenty of time to notify us of any change.

If the hospital has given you a letter for the surgery please let us have this as soon as possible as it will contain the information we need to alter your repeat prescription.

If the specialist has said they will write to us please allow a few days for us to receive this information. Then please telephone to check that we have received it, before making your request for more medication in writing.


You can elect a representative to collect your prescriptions from the Pharmacy or the Dispensary at Silverstone. Prescriptions will not be handed to a child under 12 years of age.

The Lloyds Pharmacy has a delivery service, but there is a cost. Please ask Lloyds for their costs. If you are registered as a dispensing patient at Silverstone, the Silverstone Dispensary has a delivery service for housebound patients who cannot get a relative, friend or neighbour to collect their prescription for them.


  1. Please allow 72 working hours excluding weekends and Bank Holidays to obtain your repeat prescription.
  2. The usual amount supplied will be decided by your doctor/nurse. This will depend on the type of medication.
  3. If you think you are getting side effects from your medication contact the surgery, as soon as possible.
  4. Not all medication is suitable to be given as a repeat, this will be decided by your doctor/nurse.
  5. Only take the medication that your doctor/nurse has told you to take.
  6. Please only re-order medicines that you need. Stockpiling medicines may lead to waste if your medicines are changed or they go out of date.
  7. Please tell your doctor/nurse if you wish to stop any medication. Some medication should not be stopped quickly.
  8. Do not share your medication with anyone else, or take anyone else's medication. This could be harmful.
  9. Always check instructions for storage. Store your medication properly, in a locked cupboard, in a cool dry place, out of reach of children. Some medication needs to be kept in the fridge.
  10. Dispose of unused medication responsibly. Take it to your usual pharmacy. They will dispose of it safely. Do not flush down the sink, toilet or put in dustbin.

Click Here to download the repeat prescriptions leaflet

Disposal of Needles

If you use needles to inject medication, it’s your responsibility to dispose of them safely. For example, if you have:

  • diabetes and use a syringe, injection pen or insulin pen for regular insulin injections
  • diabetes and need regular finger-prick blood tests using a lancet, to check your glucose level
  • a severe allergy for which you may need to inject adrenaline from a preloaded syringe or injection pen.

Used needles or other sharps should not be put into

  • your household waste bin or any other general refuse bin
  • a container that's not specifically designated for the disposal of sharps

After you’ve used needles they should be put into a sharps bin immediately. Sharps bins are available on prescription so ask at the surgery.

Once you have disposed of sharps in the bin you should not try to take them out again. Your box must only be filled to the manufacturers’ line, and it should be disposed of every three months even if it’s not full.

While your sharps bin is in use or waiting to be collected, keep it in a safe place so that it's not a risk to other people and out of the reach of children.

Local councils provide a free service to collect full boxes – DO NOT bring them back to the surgery for disposal. To arrange collection of full boxes call:

South Northants Council Environmental Services on 01327 322344.

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