The practice strives very hard to ensure that everyone receives quality care and welcomes any suggestions or comments you may have that may improve the service offered. Should you feel your needs are not being met we welcome the opportunity to discuss this with you. Please contact the Practice Manager, Jane Earl, or ask to speak to a manager who will be happy to deal with your complaint. You can also submit you complaint by email to Brookhealth.firstname.lastname@example.org
You may receive a text or you can complete a card within the surgery asking for feedback through the Friends and Family scheme. You will be asked if you would recommend the surgery to your friends and family and can leave any comments, good or bad.
Complaints Comments Leaflet (PDF, 165KB)