Important Information About Total Triage Online Consultations
Quick, Safe & Convenient
Emergencies – call 999
Do NOT use the Total Triage online consultation tool if your problem is life-threatening. Call 999 or go to your nearest A&E.
Examples include:
- Chest pain or difficulty breathing
- Stroke symptoms (sudden weakness, facial droop, speaking)
- Heavy bleeding
- Sudden collapse, seizure or new severe confusion
The online form has safety warning for urgent symptoms please do not ignore them!
Use the Total Triage online consultation tool first
Best way to contact us for non-life-threatening problems
Reviewed daily by our clinical triage team
Many queries are dealt with same day
Sometimes, safe to wait the next working day
Avoids call queues
Closing Times
After 6.30pm Monday to Thursday: Likely response is next day
After 6.30pm Friday: Response is Monday
Online system closes 6.30pm Friday, reopens Monday morning
We have 1 working day to respond, however we do try the achieve this earlier where possible
Other services that may help sooner
Pharmacies – Treat many minor illnesses quickly
Hospital queries – contact your hospital department directly
By using the Total Triage online consultation tool appropriately, you will save time, avoid call queries, and help us provide safe effective care for everyone.